Q&A
Phone display
•
Q. Why do missing, discoloured or bright dots appear on
the screen every time I turn on my phone?
A. This is a characteristic of this type of display. Some
displays may contain pixels or dots that remain on or off.
This is normal, not a fault.
Camera
•
Q: Why do images look smudgy?
A: Check that the camera lens protection window is clean.
Bluetooth
•
Q: Why can’t I end a Bluetooth connection?
A: If another device is connected to your phone, you can
either end the connection using the other device or by
deactivating Bluetooth. Go to Bluetooth and select the
setting
Bluetooth
→
Off
.
•
Q: Why can’t I find my friend’s Bluetooth-enabled device.
A: Check that both have activated Bluetooth.
Check that the distance between the two devices is not
over 10 metres or that there are no walls or other
obstructions between the devices.
Check that the other device is not in ‘Hidden’ mode.
Check that both devices are compatible.
Multimedia messaging
•
Q: What should I do when the phone tells me that it cannot
receive a multimedia message because memory is full?
A: The amount of memory needed is indicated in the error
message:
Not enough memory to retrieve message. Delete
some data first.
To view what kind of data you have and
how much memory the different data groups consume, go
to
File manager
and select
Options
→
Memory details
.
•
Q: How can I end the data connection when the phone
starts a data connection again and again? The notes:
Retrieving message
or
Trying to retrieve message again
are
shown briefly. What is happening?
A: The phone is trying to retrieve a multimedia message
from the multimedia messaging centre.
Check that the settings for multimedia messaging have
been defined correctly and that there are no mistakes in
phone numbers or addresses. Go to
Messaging
and select
Options
→
Settings
→
Multimedia message
.
To stop the phone from making a data connection, you
have the following options. Go to
Messaging
and select
Options
→
Settings
→
Multimedia message
, and then:
• Select
On receiving msg.
→
Defer retrieval
if you want the
multimedia messaging centre to save the message to be
retrieved later, for example, after you have checked the
settings. After this change, the phone still needs to send
information notes to the network. To retrieve the
message later, select
Retr. immediately
.
• Select
On receiving msg.
→
Reject message
- if you want
to reject all incoming multimedia messages. After this
change, the phone needs to send information notes to
the network and the multimedia messaging centre will
Copyright © 2004 Nokia. All rights reserved.
Troubleshooting
122
delete all multimedia messages that are waiting to be
sent to you.
• Select
Multimedia reception
→
Off
- if you want to
ignore all incoming multimedia messages. After this
change the phone will not make any network
connections related to multimedia messaging.
Messaging
•
Q: Why can’t I select a contact?
A: If you cannot select a contact in the Contacts directory,
the contact card does not have a phone number or an e-
mail address. Add the missing information to the contact
card in the Contacts application.
Calendar
•
Q: Why are the week numbers missing?
A: If you have changed the Calendar settings so that the
week starts on a day other than Monday, then the week
numbers will not be shown.
Browser Services
•
Q:
No valid access point defined. Define one in Services settings.
A: Insert proper browser settings. Contact your service
provider for instructions.
Log
•
Q: Why does the log appear empty?
A: You may have activated a filter, and no communication
events fitting that filter have been logged. To see all
events, select
Options
→
Filter
→
All communication
.
PC connectivity
•
Q: Why do I have problems in connecting the phone to my
PC?
A: Make sure that Nokia PC Suite 6.1 is installed and
running on your PC. See the User’s
Guide for
Nokia
PC
Suite on the CD-ROM. For further information on how
to use
Nokia
PC Suite, see the help function on PC Suite
or visit the support pages at www.nokia.com
.
Access codes
•
Q: What is my password for the lock, PIN, or PUK codes?
A: The default lock code is 12345. If you forget or lose the
lock code, contact your phone dealer.
If you forget or lose a PIN or PUK code, or if you have not
received such a code, contact your network service
provider.
For information about passwords, contact your access
point provider, for example, a commercial Internet Service
Provider (ISP), service provider, or network operator.
Application not responding
•
Q: How do I close an application that is not responding?
A: Open the application switching window by pressing and
holding
. Then scroll to the application, and press
to close the application.
Copyright © 2004 Nokia. All rights reserved.